Support Policy

Anshil Wellness Support Policy

Effective Date: September 10, 2023

Thank you for choosing Anshil Wellness as your trusted partner in your wellness journey. At Anshil Wellness, we are committed to providing you with exceptional support to ensure your experience with our products and services is seamless and satisfying. This Support Policy outlines our commitment to assisting you and the various channels through which you can reach us.

1. Support Contact Information:

If you require any assistance or have questions about our products or services, please do not hesitate to get in touch with our support team:

Support Contact Number: +91-79822 46419

Support Email: support@anshilwellness.com

2. Support Hours:

Our dedicated support team is available during the following hours:

Monday to Friday: 9:00 AM to 6:00 PM (IST)

Saturday: 9:00 AM to 1:00 PM (IST)

Sunday: Closed

3. Types of Support:

We offer support in the following areas:

Product Inquiries: If you have questions about our products, their features, or how to use them effectively, our team is here to help.

Order Assistance: If you need assistance with placing an order, tracking an order, or resolving any issues related to your purchase, please reach out to us.

Technical Support: If you encounter technical issues while using our products or services, our technical support team will provide guidance and solutions to ensure a smooth experience.

Feedback and Suggestions: We value your feedback and welcome suggestions for improvements. Please feel free to share your thoughts with us.

4. Support Process:

When you contact our support team, you can expect the following process:

A member of our support team will acknowledge your request within one business day.

We will work diligently to resolve your inquiry as quickly as possible. The resolution time may vary depending on the nature and complexity of the issue.

You will receive regular updates regarding the status of your inquiry until it is resolved to your satisfaction.

5. Escalation Procedure:

If you are not satisfied with the support provided or feel that your issue requires further attention, you may request to escalate your inquiry to a higher level of support management.

6. Support Availability:

Our support services are available to all customers, including those with active product subscriptions and those seeking information about our products and services.

7. Language of Support:

Support services are provided primarily in English. If you require support in another language, please inform our team, and we will make every effort to accommodate your request.

8. Updates to Support Policy:

We may update this Support Policy from time to time to reflect changes in our support services or customer feedback. Please review this policy periodically for any updates.

At Anshil Wellness, we are committed to your well-being and satisfaction. Our support team is dedicated to assisting you with any inquiries or issues you may encounter. We appreciate your trust in our products and services and look forward to serving your wellness needs.

Sincerely,

Anshil Wellness

 If you have any questions or need assistance, please do not hesitate to contact us at +91-79822 46419 or support@anshilwellness.com.